Terms of Use

Memphis Tours Contract:
Your contract will be with Memphis Tours Egypt S.A.E, an Egyptian tour operator licensed since 1955. Memphis Tours Egypt is a member of the Egyptian Travel Agent Association (ETAA), the International Air Transport Association (IATA) & the American Society of Travel Agents (ASTA).

Securing your Booking: 
 For Memphis tours to be able to secure your booking, we will need to be informed of your request. Once informed a company representative shall be in touch with you to sort out the details &  finalize your travel agreement, sending you your trip itinerary as a final confirmation. Once all the above details are confirmed the next step will be paying the deposit, which can be easily done via direct wire transfer or credit/debit card. 

Amendments by the Client:
Any fulfillment of the adjustments to the original booking will depend on availability. Once the full payment has been received or the voucher has been issued no further administrative fees shall apply except for changes regarding your air travel tickets.

Payment/Booking Policy:

We are offering a low down payment of just 10% to secure your spaces on the tour including hotel room, cruise cabin, domestic flight ticket, and other travel-related services. The remaining balance can be paid up to two days prior to your arrival date or in cash upon arrival at the destination to your tour manager, therefore, making your booking a risk-free investment.

Credit Card Payments:
 If you opt to pay using a credit card & according to your bank regulations, there are some documents needed to facilitate our accountant charging your credit card for the service provided as agreed upon. To make the sending of the documents easier for you, they can either be faxed or emailed to Memphis Tours or upon your arrival at the airport of your destination handed over to our representative. This is a crucial step as without it we will not be able to complete your request. The documents needed are: 
 
 A signed authorization letter to Memphis Tours allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.


Monthly installments: 
 in our constant efforts to remove all travel obstacles, We offer you a new payment plan that allows you to pay your tours, Nie cruises & other travel packages in monthly instalments. An agreed-upon installment will be paid monthly, determined by the total cost of the tour. The deposit can be paid in 6 monthly installments in the 6 months prior to your arrival or
alternatively be paid in cash or credit / debit cards upon your arrival at your destination to our representative.

 

Cancellation Policy (Exclude Peak Period):
Here at Memphis Tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.

All Cancellation requests should be sent via fax or emailed to provide the company with written confirmation clearly stating the cancelation of your request.
In case you cancel your trip, the following scale of charges will be applied:
From the date of booking until 61 days before your arrival date, 10% of the entire tour price will be charged.
Between 60 and 31 days before your arrival date, 25% of the entire tour price will be charged.
Between 30 and 15 days before your arrival date, 50% of the entire tour price will be charged.
Between 14 and 1 days before your arrival date, 100% of the entire tour price will be charged.
 
Additionally, airlines charge fees for both domestic and international flights which are subject to the airline's terms and conditions at the time of booking.

Cancellation for Christmas, New Year and Easter time:
In case you cancel your trip, the following scale of charges will be applied:
From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
Between 60 and 31 days before your arrival date, 50% of the entire tour price will be charged.
Between 30 and 15 days before your arrival date, 75% of the entire tour price will be charged.
Between 14 and 1 days before your arrival date, 100% of the entire tour price will be charged.
 

Force Majeure: 
Memphis Tours offers a very flexible cancelation policy in case the government or the airline issues a travel warning from/to your departure country and destination. In the event that this happens, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Change/cancelation fees will only apply for flights and as per the airline's terms & conditions.

 
Refunds:
A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event that no existing reservation can be found. 
 
Refunds will be done only through the Original Mode of Payment.


Accommodation:
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Flights:
Domestic Flights:
We quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
 
International Flights:
Preferred rates available from your origin to any destination we operate tours in and your travel consultant will book you the right flight to match with your scheduled tour just in time in at very special prices.


Responsibility:
The Company acts only within its capacity, liability & responsibility as a travel agency for the participants in regard to their travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: 
 
weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
 .

Special Requests:

If the Client has any special requests, he should inform the company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so as fulfilling them will be subject to availability, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request

.
Children Policy, A Child Share Parents` Room:


• Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an individual
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
 
• Policy 2: for sightseeing tours & shore excursions

Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boats, an extra supplement for your child may apply.

Tipping:
Tipping is customary and an expression of one’s satisfaction with the good services rendered to him or her by the amazing staff that accompanied him on his journey, therefore We advise you to feel free to tip as you see fit. It will be greatly appreciated by staff, but it is not an obligation by any means.

Complaints:
If you have any complaints while you are in the destination, please notify the company (Memphis Tours) immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to Customer Care Management.

General Terms of Use:
A. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
B. The United Arab Emirates is our country of domicile.
C. Minors under the age of 18 shall be prohibited to register as a User of this website and are not allowed to transact or use the website. 
D. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.  
E. The cardholder must retain a copy of transaction records and Merchant policies and rules.
F. We accept payments online using Visa and MasterCard credit/debit cards in AED, USD, EUR, and GBP. 
G. www.memphistours.com will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
H. Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.


Acceptance of the agreement:
The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.


Chairman
Yehia Abu El Hassan
Email: [email protected]
Mobile: +20101709100

Why Choose Us
  • Travel Experience Since 1955

    Memphis Tours is one of the pioneers which have great impact on travel industry for more than 55 years of experience.

  • Personalized Travel Services

    Whatever your travel dreams, together we can custom-design the perfect itinerary with highly personalized services just for you

  • We Speak Your Language

    A multilingual website offers content in 6 different languages English, Spanish, Portuguese, French, Italian and German

  • Flexibility to Change

    We know how important it is for travellers to have the flexibility to change their itinerary due to some reasons or force majeure

  • Your Safety and Security

    A professional will accompany the guests to all of the places; they will never be left alone to fend for themselves

  • High Quality Service

    We do believe honestly that quality should come first and quantity would come later and our main objective focused on (Quality is our Top Priority)

  • Customer Service 24/7

    We offer Customer Support 24 hours a day, 7 days a week by phone and email for questions about our tours and services

  • Support Sustainable Tourism

    We are attempting to make a low impact on the environment and local culture, while helping to generate future employment for local people

  • Secure Online Payment

    Our website is protected by the world′s most secure online payment system VeriSign Secure

  • Secure Website by MacAfee

    Memphis Tours website is a McAfee Secure site that helps keep you safe from identity theft, credit card fraud and spyware